What exactly is the point of Twitter?

by Rob Watson on March 9, 2010

Twitter is  big news. Unless you’ve been in hiding for the last 2 or 3 years, you’ve probably heard of Twitter one way or another.Whether it’s footballers expressing their dissatisfaction at being dropped from the team, or celebrities like Stephen Fry documenting their everyday lives, much has been written about this latest social media craze.

As with anything that pervades our culture so quickly, before long there were experts telling you that you must be on it and you can make a lot of money out of it. And many people are still wondering “…but how?…”.

I’m experienced in internet marketing, but when it comes to Twitter I’m a dabbler, not an expert. I’ve spent some time on Twitter over the past six months to see what it can do for my business, and I think I can confidently say you should read the rest of this post to see what it might do for you. It definitely deserves some consideration and an open mind.

Twitter won’t redefine your business overnight, and it won’t replace all your other marketing activity either. For the right businesses though, a little bit of time spent on Twitter could be time well spent.

Here’s some of what Twitter can do for you:

Find people talking about what you offer.
Rather than viewing people’s tweets through the Twitter website I prefer to use TweetDeck. Using TweetDeck you can search for specific words and phrases much like you can with a search engine. Only with Twitter you get to see not just search results, but you get to see people’s actual conversations in real time. So you get to see what they are saying about your product or service, the words that they use and all sorts of other useful information that can help with your marketing.

Give you information that helps you run your business.
You might, like me, be a consultant and want to keep up to date with new developments within your profession. On Twitter I’ve managed to find and follow a number of experts in internet marketing and this helps me to keep my knowledge currentand ultimately provide a better service. So it’s not all just aboutfinding customers, it can be about improving your business and developing your skills too.

Get your message out there more widely.
If you’ve got a great offer or sales message on your website or even if you just want to publicise a free newsletter on your site, Twitter gives you another way to get the message out there. A quick tweet with a link to the relevant area of your website doesn’t take a great deal of effort and helps you build a following. Remember to use your main keywords in your tweets and not only will your followers see your tweets but they may attract the attention of other users searching for tweets on your specific subject.

Let you track your competitors.
If Twitter can be effective for your business, the chances are that you may have competitors who’ve got there before you. Twitter is a very transparent service so if a competitor is on there, you can see how many followers they have, and their recent tweets. You can also follow them and see their subsequent tweets, and of course most will link to specific areas of their website. Twitter is one of the first tools that allows you to jump right in to the middle of the conversations that your competitors are having with complete strangers.
So, if acheiving any of these things could help you run your business better, it could be worth you too having a dabble with Twitter. I highly recommend TweetDeck as the best way to find your way around Twitter – it’s free to download, and it’s really easy to use too, with a simple interface involving columns. There’s even an iPhone version that lets you use Twitter on the move.

If you’ve been wondering about Twitter, my advice is to give it a go. Spend no more than half an hour a day on Twitter for a couple of weeks, and you’ll soon have an idea of whether or not it’s going to do anything to boost your business. You have nothing to lose other than a bit of your time.

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So in my last two posts I explained what Google AdWords could do for your business, and then some tips on how to set up your campaign. Now we look at some slightly more advanced methods to improve your campaigns as they progress, and get a better understanding of how AdWords actually works and how it decides which ads get seen in the best positions.

Most new AdWords users think “ …but I only pay anything if my ad gets clicked, so it doesn’t really matter if my ads aren’t that great”. True, but Google only makes money when your ad gets clicked, so if it isn’t a good relevant one that gets a lot of clicks, Google won’t like it and it won’t show up in good positions very often, if at all.

How Google’s bidding system works

Let’s say your ad has appeared 1,000 times (known as ‘impressions’) and you have received 10 clicks. That gives you a clickthrough rate (or ‘CTR’) of 1%. Now let’s say you’ve bid a maximum of £2.00 per click. This means for every 100 times your ad appears, you’ll get one click, earning Google £2.00. So, Google will earn an average of 2p each time your ad appears.

And let’s suppose your a competitor has a clickthrough rate of 3% on his ads, but he’s only willing to pay 75p per click. For every 100 times his ads show, it will get 3 clicks, earning Google £2.25, so on average Google earns 2.25p every time your competitor’s ad shows (compared to your 2p). So, despite his lower bid price, Google will favour his ad over yours, and he’ll pay less than you for a better placed ad.

That’s why you need to write really relevant ads that get a high clickthrough rate. There are other factors that Google considers, but this is just a beginner’s guide, so let’s not get too complicated right now. Even with these few basics though, you now already know a lot more than most.

So how do you write ads that get a lot of clicks in Google?

If you’ve followed my earlier posts, by now you should have very specific ads for each keyword in your list, instead of one generic one. Some other quick tips to make your ads even better are:

  • Include ‘negative’ keywords – these will stop your ads showing if certain words are keyed in. For example if you’re a hypnotherapist you’d want to exclude people who want to train as a hypnotherapist so you could use ‘course’, ‘train’ and ‘qualification’ as negative keywords. ‘Free’ is pretty well always a great negative keyword in any market.
  • Use keywords in the ad – the ad will draw people’s attention to it if they see the keywords they have used actually appear in the ad – especially in the headline.
  • Include benefits, not features – say what benefit your product or service delivers to customers, not just what it is. For example, if you’re a garage offering a pick-up service, stress the convenience of it in your ads.
  • Use highly relevant landing pages – link your ads to pages that are highly relevant to your ads, as Google will also assess the relevance of the pages that your ads lead to (known as landing pages). If a lot of people click your ads, but leave your site quickly to see the results again, Google will know and it will count against you.
  • Split test ads – if you’re not sure what words your customers respond to – do some tests. Google lets you write multiple versions of your ad and split test them to see which gets the most clicks. Test regularly to see what your customers like.

So you should now be able to dabble in AdWords yourself, if you’ve read all 3 of my posts. As your campaigns grow in size and you want better results, or even if you want to free up more of your time to do other things, talk to me about outosurcing your AdWords management.

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